Good morning everyone!
Quadratec will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site, or advertisement. (exceptions on auctions and used items)
Right now DEJA members have a 10% off total order or free UPS Ground Shipping option for orders placed via PM or telephone (800) 745-2348.
In regards to pricing, we try our best to offer our customers the lowest price on the market. On occasion, manufacturers will request that an item not be sold below MSRP. It is an agreement most larger distributors make to assure coverage for things like warranties and rebates. A smaller distributor that breaks this agreement might just hand you the telephone number to the manufacturer and wish you luck if there is a problem with an item.
As for shipping, we changed to an order dollar value system a little over 10 years ago due to the simplicity for our customers. The actual freight system would sometimes cause sticker shock for a customer calling from Washington state that is ordering wheels, tires and a lift kit compared to a customer ordering a Jeep hat and t-shirt from New Jersey. With the transition from a mail & phone order model to mail, phone & web order model, we needed a way for a customer to know what they will be paying for shipping as they build a list of items to order. Right now this shipping chart favors customers further away from our PA & NV warehouses that are ordering a lot of heavy items.
We will continue to make adjustments to remain competitive and appreciate your feedback.