Dealer tech needed

  • Anyone work at/for a dealer service department? I need help with trailer wiring on my 2017 grand Cherokee. Factory installed wiring, added the mopar 4/7 way plug and the dealer activated the option and no lights. Dealer ripped apart the Jeep and found no issues. Before I drop it off for a couple days...can anyone help?



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  • I checked the plug and fuses. They did too. They traced the oem harness to make sure it was connected. They think it might be the body control module or something along those lines. I’m being told it has to be “approved” to dig deeper since it was not factory equipped, and the dealer didn’t “install” the mopar connector. (I clicked it in). Hoping someone has a local connection that can verify the vin flash before I run it back to Adams



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  • I checked the plug and fuses. They did too. They traced the oem harness to make sure it was connected. They think it might be the body control module or something along those lines. I’m being told it has to be “approved” to dig deeper since it was not factory equipped, and the dealer didn’t “install” the mopar connector. (I clicked it in). Hoping someone has a local connection that can verify the vin flash before I run it back to Adams



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    In your original post it says factory installed wiring so i am confused, did you only have the 4 prong or a 7 prong before and are trying to convert?

  • In your original post it says factory installed wiring so i am confused, did you only have the 4 prong or a 7 prong before and are trying to convert?


    The harness is factory installed. (Capped at the rear bumper) I installed the hitch, and the 4/7 pin mopar plug (pushes into the factory harness). Once connected, the dealership “flashed” the trailer tow option to the VIN which is supposed to activate the harness.



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