What about clown suits , can we all wear clown suits and hold signs ,, "Dont be a clown, buy somewhere else" ???
Well, I guess since it sounds like you already have one, you can wear it... 
Need Dealership Help
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IMHO the JK top issue was with Jeep, not Hertrich. Jeep has only recently gotten a handle on this defect and only in the late 2008 model years and beyond does it appear to have been broadly corrected. Not to defend Hertrich, but with any dealership I have found the service levels to be hit or miss. And sometimes the manufacturer hangs the dealerships out to dry, as was the case with the JK top defect. In all honesty, once I was on better ground with the service folks there, they were actually talking to me about the JK top issue and how frustrating it was for them. This should come as no surprise but due to the new clientele that the 4 Door JK's are attracting, many seem to think their new Wrangler should perform and be at the quality level of a Lexus. The dealerships have been more than a little frustrated by peoples expectations of these vehicles. Not to say that expecting water to not run into a new vehicle is outlandish though. Just saying there are at least 2 sides to any story and often they are both correct. It just seems some people want to write-off all dealerships as being run by Satan himself. Actually, he only runs a few, and they are mostly in NY... ;D
I have personally found the sales folks at Hertrich to be pretty decent during the 3 vehicle negotiations I have had there. I think overall, the Price dealerships have the best sales departments, mainly because they don't work off commission. And dealership mechanics anywhere can be superb, or terrible. No guarantee of either when taking work to the dealership.
All I can say is Hertrich did not have to smoke test my vehicle, but they did. And time = money for both parties, so thank you Hertrich.
But, if they don't treat Kevin properly, then I am all for parking 20 DEJA jeeps out front and making a statement. ;D
I agree. I was ALWAYS friendly with Hertrich and they were ALWAYS friendly with me. Wasn't intending to deny Hertrich that. My point was that all the niceness in the world didn't fix the water leak and the whistling noise my top was making. I realize that a Jeep isn't a Lexus, but I didn't feel as though I should have to pay $29,000 for a new Jeep with a leaky top. Anyway, Hertrich came through in the end. Eventually they replaced my tops, it just took them a year to get to the point were they agreed to do so. The other 12 visits were to reseal the defected tops.
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Ive been nothing but nice to these guys, they always seem to have a smartass answer to any of my questions...I brought in a couple receipts and now they want all receipts since the jeep was new about 56,000 miles ago even though they already rebuilt the thing once
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All jokes aside, I suspect due to a poor economy, we will see a growing trend, in dealers weaseling out of obligations and adding cheesy clauses in agreements that let them charge you for all kinds of crap. Hell , if they could off shore your service to India they would.
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Ive been nothing but nice to these guys, they always seem to have a smartass answer to any of my questions...I brought in a couple receipts and now they want all receipts since the jeep was new about 56,000 miles ago even though they already rebuilt the thing once Is it the Service Writer "Tom" that is giving you the issues?
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You are probably going to get nowhere with this because of the economy. Reason being is warranty vs. customer pay. All warranty work (Chrysler LLC pays) is less flat rate hours than regular time. All jobs have an associated flat rate time. The way the company (Chrysler not the individual dealerships) makes money is by sales, and by cutting warranty pay.
Example: My 2005 Chrysler Crossfire Limited, two weeks ago the lock cylinder froze on me. I had to buy a steering lock assy, ignition switch (playing around opening it seeing how it worked I saw a tiny crack inside and figured swapping it out would be best at this time) and a tumbler assy. Total money I'm out in parts alone: $138 tumbler, $82 for steering lock, & $36 for ign switch for a total of 246$ in parts alone (and that's with my Q-Tec employee discount, it was almost double without).
Just today when I was on All Data @ school (don't know if Hertrich uses All-DAta or ShopKey) the labor time for a ignition lock assy. (all 3 of those pieces together) is 0.4hrs warranty and 2.4hrs customer pay to be done by a B Tech. General labor rate is 75$/hr +/- so Chrysler pays roughly 35$ labor and I pay roughly 180$, but will do it myself.
This is how the company makes money, the dealers get screwed so you'll have to go way up the chain of command within Chrysler to get this done.
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how does that affect his service department issues?
How does asking smart ass questions affect your self esteem?
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How does asking smart ass questions affect your self esteem?
it does wonders, obviously!
it sucks that you've had bad luck with their sales department (you're not alone there) but i was trying to keep things directed to kevin's service problems. myself, i've had nothing but the best of luck with warranty work on my modified jeep...but i think sometimes it all depends upon who is working, your state of mind when dealing with them, and maybe the amount of workload they already have sitting in the shop. -
there is a department that deals with stuff like this. GM calls it the Zone department, i am sure jeep has something simular. they fix problems that dealerships dont want to.like i said, find the department number and call them. this is who deals with these problems. they will send a rep out to look at your problem. this is the only way you will get an answer.
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